FAQ

LAM Brand can ship to most countries worldwide. If you have any queries regarding your delivery location please contact our team on info@lam-brand.com and we will find a way to get our bags to you.

We accept all major credit cards

Our Payment process is 100% secure.

Shopping online with LAM Leather Bags is 100% secure. We use payment service provider CrediMax to handle our credit card transactions and we use payment service provider Benefits to handle our Debits Card transactions. Both companies are licensed by central bank of Bahrain. CrediMax & Benefits are leaders in online security, and maintain several layers of technology to keep your information safe and secure at all times. If you have any queries regarding the security of our payments process, please contact our team at: info@lam-brand.com, who will be happy to assist with your query.

First of all, thank you, and welcome to LAM Leather Bags Family! Once Payment is processed, we will dispatch your order as quickly as possible, after which you will receive an automated email with your order number and your order details.  After 24 hours you will receive an email with your shipping number and tracking details.

Please contact us if you encounter any complications.

Most orders are dispatched within 24 hours. Once your bag begins its journey to you, it usually arrives within 7 working days and often less than that. If, for any reason, we expect a delay, we will contact you and let you know. If you find there is a delay with your order, please contact us. If you require priority shipping please contact us on info@lam-brand.com or call +97337344171

24 Hours after placing your order with us, you will receive an email outlining your shipping details and tracking number . You can use this information to track your new suitcase as it makes its way to your doorstep.

If you are not completely satisfied with your LAM Leather Bags order, we are more than happy to provide an EXCHANGE within 7 business days of delivery. All exchanges are contingent upon the following:

• Product must be returned in its original packaging.
• Product must not show any sign of being used and be sent back in original condition with original tags intact and in its original packaging.
• Product must have the receipt or proof of purchase
• The customer is responsible for the exchange shipping cost back to LAM Leather Bags.

Please email info@lam-brand.com with the invoice number in the SUBJECT line.

For authorization, kindly send an email to our team on info@lam-brand.com.

Merchandise purchased online can only be exchanged through our online store.

The customer is responsible for the exchange shipping cost back to LAM Leather Bags.

We will only cover the shipping for damaged and dysfunctional exchanges. Please use a shipping service with tracking and also insure the return for its full value. We are not responsible for any lost or mishandled returns due to shipping. This policy also applies to all repairs being sent to us.

We are more than happy that you would like to order from our LAM Leather Bags. If you like one of our bags that temporary out of stock, kindly contact our team regarding availability on: info@lam-brand.com

Please click the link below, to know more about How to care for your Lam Leather Bag, specially that it’s made from a natural kind of leather (Vegetable tanned leather) which need special care to last for a life time.

How to care

1. The combination code will be set at 000.
2. With the lock close, slide the square button towards the combination dials. Keep this button held until you have completed setting the lock.
3. Set the combination by rolling each dial to reach the desired three-digit combination code. Make sure the three digits are centered in the middle. Do not forget the combination code you have set.
4. Release the button and check that your code works by closing the latch and reopening.